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Cookie Dough and Brownie Dough Questions
Q: What is the nutritional information for the cookie dough?
A: for Cookie Dough Nutritional Information.
Q: What is the nutritional information for the brownies?
A: for Brownie Nutritional Information.
Q: What is the shelf life of the cookie dough tubs?
A: The cookie dough tubs keep 1 year in the freezer or 3 months in the refrigerator.
Q: What is the shelf life of the pre-portioned cookie dough?
A: The pre-portioned cookie dough must be kept frozen and is good for 6 months.
Q: What is the shelf life of the brownies?
A: Brownie dough tubs keep 6 months in the freezer or 3 months in the refrigerator.
Q: How long can the dough remain unrefrigerated during the delivery?
A: The dough will arrive frozen and may remain unrefrigerated for up to 6-8 hours during distribution.
Q: Can the cookie dough be eaten raw?
A: Our cookie dough products are made with pasteurized eggs; that is, eggs that have been heated sufficiently to kill bacteria and also may contain an acidifying agent that kills the bacteria. Commercial preparations of cookie dough are not a food hazard.
Q: Do your products contain Trans fats?
A: All of our products contain 0 grams of Trans fats.
Q: Do you have to bake the whole tub at once?
A: No, you may scoop out only the desired amount and place the remaining dough back into the freezer or refrigerator.
Q: Can the cookie dough be refrozen after it has been thawed?
A: Yes. However, after being thawed and refrozen several times, the cookie dough may degrade in quality.
Q: Do your products contain nuts or nut products?
A: Four of our flavors, Peanut Butter with Reese's® Peanut Butter Chips, Made with Heath® Bar, White Chocolate Macadamia Nut and Pecan Coconut Delight, all contain either peanuts or nuts. All of our flavors are produced in a facility that manufactures peanut/nut products.
Q: Can the cookie dough be left out of refrigeration if it has never been opened?
A: The cookie dough is perishable and must be kept frozen or refrigerated. The frozen cookie dough may be left out for up to 6-8 hours during distribution, but should be placed back into refrigeration after that point.
Q: Can the Southern Sugar Cookie dough be rolled out and cut with cookie cutters?
A: Absolutely! Just sprinkle a little flour or place down parchment paper and roll out the dough. Coat your cookie cutters with flour or nonstick spray and cut the dough. Bake according to tub instructions.
Specialty Coffee & Cocoa Questions
Q: What is the nutritional information for the cocoa?
A: for Cocoa Nutritional Information
Q: Should I refrigerate the coffee to keep it fresh?
A: We recommend that you store the coffee at room temperature to maximize its flavor and freshness.
Handcrafted Candle Questions
Q: How long can I expect the candles to last?
A: If you follow the burning instructions on the bottom of your candle, the 8-ounce candle should burn 50-60 hours. The 16-ounce candle should burn 80-90 hours.
Q: What kind of wax do you use in your candles?
A: In order to maximize the life and scent of the candles, we use the highest quality paraffin mottling waxes.
Shipping Guidelines and Procedures
UPS ground shipping delivery dates cannot be guaranteed, only estimated. Depending on the day of the week you place your order, you can expect the following:
If you place your order M-F before Noon EST, your purchase(s) will be sent out same day. Place your order M-F after Noon EST, your purchase(s) will be sent out the following business day. Orders received on Saturday and Sunday will be sent out either Monday or next business day. Should you place your order on a government holiday, your order will be sent out the following business day.
If you need delivery guaranteed by a certain date, we recommend using one of our expedited shipping options instead.
Refund/Replacement Guidelines
If you are unsatisfied with your order for any reason, please call our toll free number at 877.933.5444 or to email us and we will respond promptly.
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